E mail Ticket Plugin
This straightforward plugin transforms your UCM into a completely featured e-mail ticket assist system. Lets your buyer e-mail you (eg: firstname.lastname@example.org) and people emails will come straight into your UCM system! If the e-mail comes from an present buyer it can even file that assist ticket below their account.
An autoresponder is shipped letting the client know their assist ticket was acquired. It assigns them a assist ticket ID quantity and a place within the assist queue.
Optionally, you may reply to the assist emails out of your e-mail consumer. Your reply will return by way of the UCM ticketing system, save as a reply towards their authentic ticket, after which be despatched on to the client. Very useful for answering assist tickets on the transfer. (FYI: this can be a realllly cool function).
That is the very same system that I exploit to offer e-mail assist for all my merchandise! Lastly launched to the general public!
E mail Ticket Plugin Options
- Import mail through POP3/IMAP (finest to setup a brand new e-mail account – eg: email@example.com after which use that to offer assist)
- Assign ticket numbers to acquired emails
- Imports mail below buyer account (if one exists)
- Works along side the “Public Ticket Submission Type” such as you see on my web site: http://support.dtbaker.com.au/admin/ext.php?m=ticket&h=public_new
Function Checklist and Product Comparability:
The way to set up
- Obtain and set up the Ultimate Client Manager in your web site
- Buy this plugin
- Discover your licence code for this plugin (click here for directions)
- Go to Settings > Improve in your system
- Click on the + button so as to add the extra licence code
- Enter your licence code for this plugin
- Click on the improve button
- This may set up the newest model of the plugin for you, and hold it up to date sooner or later.
Testing if this can work with Google Apps or Gmail
Please click here to download the take a look at PHP script. Unzip this file, open the imap_test.php file, kind in your google login particulars, add this script to your web site, then go to this script and it ought to present you the newest 10 emails out of your inbox. Please take a look at this works in your internet hosting account first earlier than making an attempt to make use of this plugin with google apps
- Working UCM set up
- Examine the improve system works in your internet hosting account (in Settings > Improve)
- The PHP imap extensions enabled in your internet hosting account (the UCM installer will warn you for those who wouldn’t have this enabled, alternatively you may ask your internet hosting supplier). At this stage godaddy doesn’t assist the php imap extension.
Please ship all assist requests through a assist ticket by following this hyperlink: http://support.dtbaker.com.au/support-ticket.html
We can’t reply assist questions posted on the merchandise feedback.
In case you require help please be at liberty to make use of our assist system by clicking here. Please don’t publish assist requests on the merchandise dialogue board – these will not be checked recurrently and your query could go unanswered for weeks.