Help ticket system is an adequately designed ticket managing PHP system that facilitates nice consumer expertise on your Purchasers / Buyer / Finish-Person. Accessible by a number of brokers and admins, this instrument helps in managing tickets generated by Purchasers / Buyer / Finish-Person. By adequately managed help you may shut the generated tickets.
What to anticipate from Help Ticket System
- An efficient dashboard with graphical illustration of classes and tickets. Get an perception on variety of brokers in addition to open and closed tickets.
- Facilitates a number of admin utilization.
- Generates ease for shoppers in creating tickets.
- You may add a number of brokers to resolve queries.
- Finish consumer can chat with agent.
- Search tickets by distinctive quantity.
- Change the ticket standing to in progress, on maintain or closed.
- Sustaining private notes for every tickets.
- Create numerous classes for simple buyer decision.
- A number of language entry.
- Wizard set up.
- An expressive, elegant syntax utilizing Laravel.
Salient options of Help Ticket System
Ease in ticket era
This instrument facilitates shoppers to create tickets and fasten recordsdata. They will choose their question from a effectively curated listed of FAQ’s. On profitable era of ticket, the distinctive ticket id is created and the hyperlink is distributed by way of mail to the consumer.
An efficient dashboard
Get easy accessibility to open and closed ticket statistics. A visible presentation of classes and month-to-month generated ticket chart is introduced.
Buyer can seek for the tickets with their distinctive ticket id
Add new tickets as and when required. Get an in depth checklist of all of the generated tickets with their respective ticket IDs, classes, topic, standing, and important data. Edit them by including a brand new response or change the standing with a easy click on.
Preserve a private word for every ticket
You may make notes for every ticket in response to the necessity. This makes following up on queries simpler.
Create classes for the straightforward administration of generated tickets. Purchasers can choose from a listing of classes for his or her involved drawback. This makes resolving tickets a lot simpler and less complicated.
Chat with Agent
Finish consumer can chat with agent and agent will give response on consumer question. For push notification we’ve added pusher configuartion.
Add new brokers for giving help to your buyer, Agent can see all ticket and provides a response on it.
Curate an in depth checklist of Often requested questions. This is essential for consumer comfort.
Handle website settings
Replace your website settings by including a website emblem and selecting a default entrance finish language. Handle your mail usernames, passwords, and mail encryption together with mail drivers, mail submit and mail host.
A number of languages
Handle your language want within the again finish by including a brand new language or choosing from an already present checklist of accessible languages.
Electronic mail notification
An e mail notification is distributed to a consumer as and when a reply is offered. They will converse forward if their ticket isn’t resolved.
Please ship support request here for any points, questions or recommendations. To avoid wasting time and get fast suggestions, please don’t ask for help in feedback part.