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ABOUT WeHelp – Ticket Help System
is a PHP system developed to supply your purchasers an ideal person expertise,
Shoppers can seek for FAQS that added by admin, in the event that they don’t get any outcome they will submit new Tickets or Bug Reviews and communicate with you or your Brokers.
Additionally, when the assist is completed and a ticket is closed and provides it precedence.
WHY Selecting WeHelp
WeHelp is constructed on believing that serving higher to your clients is essential to main in now day markets.
By offering skilled assist to your clients quickly you’ll be able to construct belief of buyer which once more most significant a part of success.
For this objective, we construct highly effective assist ticket administration platform which lets you handle
all tickets with a number of ticket standing as per necessities.
Attempt Earlier than You Purchase
Web site Demo: http://elmanawy.info/demo/wehelp
- Completely secured system (SQL injection, XSS, CSRF)
- Constructed on highly effective CodeIgniter Framework that has been tried and examined by tens of millions of builders.
- Passwords are encrypted utilizing PHPass library to ensure your information is secure.
Person & Registration System
- Login System comes with a Forgotten Password web page, to permit customers to reset their password by way of e mail.
- Prevents spam by ensuring the e-mail tackle is exclusive and legitimate.
- Passwords are encrypted utilizing PHPass library to ensure your information is secure!
- Customers can register for an account utilizing the short and simple register Popup.
- Any register person can login/ neglect password.
- Having superior profile embody member data and his tickets.
- Mange or replace his data in profile settings (nation, identify, username, gender, person profile, …).
- Shoppers can create tickets both by registering an account
- Shopper submit a ticket with (topic, message, attachment file).
- Receiving E-mail for every ticket reply with respective ticket standing.
- Shopper Seek for his drawback in information base part.
- Contact with assist utilizing contact kind and phone data.
- Versatile management panel system with full choices.
- Solely admin position can login admin panel.
- You may select show language (English or Arabic) for web site and admin panel.
- Change web site settings(identify, emblem, favicon, timezone, web site description,SMTP settings, route…).
- Change web site search engine optimization settings (meta description).
- Change Contact data (e mail, telephone,…).
- Handle Members (Edit, Delete, Add and look at member data) and alter their member position (Common member, admin).
- Create limitless departments for articles and handle it(add, edit, delete, view).
- Create limitless articles for widespread issues and mange it (add, edit, delete, view).
- Mange tickets and reply on it, mange the standing in any other case closed or open and precedence of it (hight, low, medium).
- Completely with this admin panel can handle and management each factor seem in web site with full choice.
- Admin Can activate /off submit tickets
- Admin can set the information base articles as (Public, personal, register customers).
Fashionable web site interface included.
- Residence web page with
- Superior slider.
- All departments of Information base
- newest Articles added
- Search are for articles
- Space for submit a ticket
- Single web page for each division with its articles
- Single web page for search outcome
- Single superior web page for article with extra particulars, associated articles and newest articles added.
- Customized print web page for article.
- Person Profile included all particulars about consumer and his tickets.
- Contact kind to make your consumer attain you simply.
- Login/ register/ neglect password modal.
- Residence web page with
- DISQUS device built-in to permit you touch upon article. Learn documentation to now how you can add it in your web site
- Translation is prepared for Languages (English and Arabic)
- RTL Help for admin panel and web site
- Google Recaptcha for contact kind.
- Superior template e mail for brand new reply and neglect password
- E-mail for every ticket reply with respective ticket standing
- Construct belief base of your clients by serving to them rapidly and completely
- Serve higher your clients with minimal time-span
- One place for all widespread issues
- Straightforward to put in and value(with none coding information wanted).
- Superior Design for Web site and admin panel
- Absolutely Responsive for Web site and admin panel
- Clear Code with hight efficiency.
- Straightforward Customization
- Pleasant with search engine optimization.
- Excessive efficiency.
- Supporting Google Analytics.
- Extra options will developing.
- Backend Framework: Constructed on CodeIgniter
- Frontend Framework: Constructed on Bootstrap
- Requires PHP 5.6+
- Helps MySQL, Mysqli.
- Helps SMTP E mail, PHP Mail()
- Code Modifying Software program (eg: Dreamweaver, Chic Textual content or Notepad
- Internet Browser for testing (eg: Google Chrome or Mozilla Firefox)
- FTP Device to add recordsdata to Server (eg: FileZilla).
- Learn documentation fastidiously to information you how you can set up software.
– Present wonderful assist with a quick response charge
– Patch and repair any bugs or damaged content material.
– Assist get you setup and put in.
– Reply any questions you’ll have.
Model 3.6.1 – (Launched: 30 January 2020):
1- Fixing design subject.
Model 3.6 – (Launched: 9 November 2019):
1- Supporting Google Analytics.
Model 3.5 – (Launched: 5 August 2019):
1- Admin can set the information base articles as (Public, personal, register customers). any customer can see the top of article solely however the customers can view the total content material based mostly on the standing of article.
Model 3.4 – (Launched: 18 June 2019):
New Options: 1- Skill to Flip On / Off submit tickets and displaying a message for guests in case the submit tickets is turned off. 2- Including Google Recaptcha to contact us kind. 3- Including route Choice, You may select route (RTL Or LTR)from admin panel to show the route of web site based mostly in your language. Up to date: 1- Including exterior login web page. 2- Fixing subject in pages module. 3- Eradicating meta key phrases, It isn't turn into helpful for search engine optimization. 4- Eradicating Google+.
1- Including Disqus feedback username dynamically.
Model 3.3 – (Launched: 25 April 2019):
1- Fixing subject in design.
Model 3.2 – (Launched: 17 April 2019):
1- Shopper can set the ticket is open as soon as he reply on ticket. 2- fixing subject in social media look. 3- Pages URL pleasant
Model 3.1 – (Launched: 16 April 2019):
1- RTL for emails templates.
Model 3.0 – (Launched: 13 April 2019):
1- Translation is prepared for languages(English and Arabic). 2- Repair points in design. 3- Change the banner of residence web page to make it simpler to make use of.
Model 2.0 – (Launched: 27 March 2019):
1- Create Pages Module (ex. phrases & situation, Privateness, ...).
Model 1.6 – (Launched: 13 January 2019):
1- Fixing css subject.
Model 1.5 – (Launched: 02 December 2018):
1- Admin obtain an e mail for brand new tickets and tickets replies. 2- You may connect pdf file in tickets. -- Examine Documentation for altering recordsdata.
Model 1.4.1 – (Launched: 25 November 2018):
1- Including created choice in person module.
Model 1.4 – (Launched: 08 November 2018):
1- Creating Observe choice for directors when they're replying on tickets, This notes seem to directors solely. 2- Final reply on every ticket to make directors and consumer filter they tickets and reply, it is advisable run this question "ALTER TABLE `tickets` ADD COLUMN `last_reply` DATETIME NULL AFTER `vital`;". 3- Ship E mail Library Dynamically --You may test documentation to point out which recordsdata is modified
Model 1.3.2 – (Launched: 1 November 2018):
1- TextEdotir enable completely different performance with XSS "learn documentation fastidiously to put in it".
Model 1.3.1 – (Launched: 31 October 2018):
1- Replace UX for Responsive.
Model 1.3 – (Launched: 28 October 2018):
1- Fixing Safety subject. 2- Delete Conformation alert earlier than delete report for every admin panel module.
Model 1.2 – (Launched: 23 October 2018):
1- Replace Ux for web site 2- Repair contact kind bug
Model 1.1 – (Launched: 22 October 2018):
1- SSL Help. 2- Reduce Pictures URL from(emblem & favicon) Database. (You additionally want to interchange view recordsdata). 3- Repair Responsive Bug.
Model 1.0 –(Launched: 19 October 2018):
- Preliminary Model
Finest Regards, Marwa El-Manawy